FAQ

Frequently Asked Questions

Q: How do I redeem a Groupon on your website?

A: Mission Kayak does not use Groupon. If you bough a kayaking Groupon for San Antonio you bought a trip with a different company. Their trip is an up and back trip (you kayak in a circle) on the King William section of the San Antonio River. There are no shoots on that section of the river, it is NOT a down river trip nor is there a river shuttle. This other company purposely words their Groupon to make clients think they are using Mission Kayak when in fact they are getting a totally different kayak trip from a very different company. Unfortunately there is nothing Mission Kayak can legally do about this other companies deceptive practices. If you bought this Groupon by mistake your only option is to call Groupon and see if they can give you a credit for the Groupon you bought.

Q: Where is Mission Kayak Located?

A: Mission Kayak does not operate out of a store or building. All of our trips are booked online or over the phone and we will meet you at Espada Park on the date and time you requested during your reservation process. The address for Espada Park is 330 Mission Parkway, San Antonio, TX 78214. To find us, look for the trailer full of kayaks close to the river! We will be parked in the large parking lot inside Espada Park.

Q: I have never kayaked before. Is it difficult?

A: We like to say that kayaking is easier than riding a bike. 95% of our customers are first time kayakers. If you are unsure about kayaking down the river we offer GUIDED KAYAK TRIPS where one of our American Canoe Association Certified Kayak Instructors will guide you safely down the river and show you how to paddle.

Q: What is the best way to contact Mission Kayak?

A: The quickest way to contact us is by using our on-line chat. You can also email any questions to MissionKayak@gmail.com or Text your question to 210-383-0872. (Please note that one of our receptionists is DEAF and uses sign language to communicate. She prefers to communicate via the on-line chat on our website and email. If you prefer a phone call please let us know and she can call you using an interpretive service.)

Q: Why is it sometimes tough to get Mission Kayak on the phone?

A: Mission Kayak gets a lot of inquiries every day. Many times we are guiding trips or driving the shuttle van  and cannot safely answer the phone. If you leave us a voicemail we will happily return you call and answer your questions. We can more easily respond to text messages or emails! We tried to load our website with information, so everyone can find an answer to their questions.

Q: Once we get to Espada Park, where do we park?

A: Espada Park has numerous parking spaces. We prefer that customers park in the parking lot located on the map (outlined in red):
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Q: If I am staying downtown, can I walk to Mission Kayak?

A: Mission Kayak is located about 8 miles South of downtown. You’ll probably want to get a cab, use UBER, or rent a bike to get down to Espada Park.

Q: Do I have to make a reservation, or can I just show up?

A: All of our trips require a reservation. Mission Kayak’s trips are quite popular and are usually sold out on the weekends. If you j show up without a reservation there is a good change we will not have kayaks available for you. PLEASE

Q: Will Mission Kayak be operational on weekdays?

A: Yes! We have different schedules depending on the time of the year.

WINTER (December-January) – open Friday-Sunday.
SPRING (February-May) – open Friday-Tuesday. We are close on Wednesdays and Thursdays (exceptions can be made for large groups of 8 or more and corporate events) 
SUMMER (June-August) – open 7 days a week.
FALL (September-October) – open Friday-Tuesday. We are close on Wednesdays and Thursdays (exceptions can be made for large groups of 8 or more and corporate events) 

Specific dates and times for each trip can be found by clicking on our calendar.

Q: I have kids, can they get a kayak too?

A: Kayaking is the ultimate family sport and we love to see families on the water! We have life vests for kids as young as 2 years old and we have two 2-person kayaks that have seats for up to 2 adults and a child. The parent or guardian will need to give consent, and also sign our liability waiver. Children between the ages of 2 and 5 must be in a tandem kayak with their parent or guarden. Kids 6-12 can be in their own kayak for the on-site rentals and the 2 mile trip. Kids 13 and younger are not permitted on the 5 mile trip. If you have any questions please feel free to give us a call.

Q: What is the Mission Reach?

A: The Mission Reach is the Southern Section of the San Antonio River. It is a project that aims to restore the San Antonio River to its natural riparian habitat. The Mission Reach extends for 8 miles along the section of the San Antonio River that hosts the historic San Antonio Missions. You can find more information at http://www.sanantonioriver.org/mission_reach/mission_reach.php

Q: How many people can Mission Kayak accommodate on one trip?

A: Mission Kayak can currently accommodate up to 18 people. We have fifteen 9 foot kayaks that hold up to 250 lbs, and two tandem kayaks can set 2 adults and a child and hold up to 500 lbs. Our shuttle van is a 14 passenger van. If your group contains 15-18 people we make 2 trips to get everyone to the drop-off point.

Q: Is there a weight limit?

A: Mission Kayak’s single kayaks can hold up to 250 lbs, and double kayaks can hold up to a total of 450 lbs.

Q: Does an individual need a permit to kayak on the San Antonio River?

A: Anyone with their own gear can kayak on the San Antonio River. There are restrictions as to what types of gear is allowed on the river. Please see the San Antonio River Authority’s website for these restrictions.

If an individual takes a group of people out on the river they must obtain a river permit from the San Antonio River Authority. Please see the San Antonio River Authority’s website for these restrictions.

Q: I have my own kayak, can I just buy the shuttle service?

A: As of now, a kayak rental is required in order to use our shuttle service.

Q: Do you offer group discounts?

A: Mission Kayak offers a 20% discount to a number of organizations, including: The Boy and Girl Scouts of America, Big Brothers Big Sisters, YMCA, Boys and Girls Clubs, & Veterans Organization. If you are still unsure and want to know if your group qualifies for a 20% discount please email MissionKayak@gmail.com.